Insurance Administrative Assistant
Serbia/Nis (On-Site)
An Insurance Administrative Assistant plays a crucial role in helping our clients achieve peak efficiency, insight, and performance. Working from our modern office in Niš, you will be introduced to our company culture, which promotes collaboration and encourages building friendships within the team. You will work with a diverse range of partners as this role involves managing documentation, processing claims, maintaining records, coordinating with stakeholders, and assisting with underwriting processes. Your work ensures our clients across the U.S., Canada, the U.K., and beyond can focus on their core business while we take care of the vital administrative details.
What You’ll Be Doing
● Assist insurance Underwriters by handling various administrative tasks related to both personal and commercial insurance lines.
● Maintain clear and regular communication with Underwriters via email to ensure all necessary documents are reviewed, processed, and completed accurately and promptly.
● Review and verify information to ensure it complies with established insurance guidelines and procedures.
● Complete a range of administrative duties related to insurance, managing tasks of different levels of complexity with attention to detail and efficiency.
● Help assess potential risks and determine the necessary coverage, premiums, and conditions for providing insurance.
● Collect and analyze financial and statistical information to support Underwriters in their analysis and decision-making processes.
● Accurately enter data and prepare necessary documents, such as quote letters, policy paperwork, and endorsements.
● Support the training of new employees on administrative procedures and insurance- related tasks to ensure they meet the required performance standards.
● Proactively communicate any potential issues or discrepancies to relevant team members and departments to ensure timely resolution and maintain operational efficiency.
What We’re Looking For
● Advanced English skills, both written and spoken, to effectively communicate in an international setting.
● A Bachelor’s degree or equivalent is preferred, but we also welcome candidates with diverse educational backgrounds, including recent graduates and high school diplomas.
● Experience in a similar environment is beneficial, but not essential. We value a willingness to learn, strong organizational skills, and adaptability.
● Strong computer skills, including familiarity with Microsoft Office and Google Docs, and the ability to type efficiently.
● Strong teamwork skills and a willingness to work onsite from our modern office in Niš, where you’ll collaborate closely with colleagues to support a dynamic team environment.
● For the first six months, including the 4-month AIA training and 2 months of employment, you will be working on-site at our office in Bulevar Nemanjica 22, Niš. After this period, you will transition to a hybrid work model, combining on-site and remote work.
● Ability to carefully analyze data, proofread documents, and ensure all tasks are completed with precision and accuracy.
● Excellent communication and organizational abilities, with the capacity to manage multiple tasks.
● We recognize the value of comprehensive training and are dedicated to offering you a 4-month paid training through the American Insurance Academy designed to equip you with everything necessary to excel, regardless of your previous experience in the US insurance industry.
● Starting from day one, you’ll join a small group led by a dedicated mentor who will monitor your progress and assist with any questions. Once assigned to a client, you’ll benefit from 1-on-1 mentorship to refine your skills and deliver outstanding results.