AI Product Manager
Serbia/North Macedonia (Remote)
BoundAI is building AI agents that automate complex insurance workflows, from submission intake through policy issuance. This role sits at the intersection of AI engineering, product strategy, and insurance operations, owning products that directly impact how carriers, MGAs, and brokers work every day.
This is an opportunity to shape production-grade AI systems in a highly regulated industry where accuracy, trust, and operational impact matter. You’ll work alongside a team of AI/ML engineers, insurance experts, and product leaders to define how autonomous agents operate in real-world environments.
What You’ll Bring
- Proven experience managing and shipping AI/ML-powered products used by external customers in production environments
- 4–7 years of Product Management experience, including at least 2 years delivering AI, machine learning, or LLM-based solutions
- Strong understanding of agentic AI systems, including LLM orchestration, tool calling, RAG architectures, and common production challenges
- Ability to engage in technical discussions around model performance, confidence thresholds, hallucinations, latency, evaluation frameworks, and optimization trade-offs
- Experience managing enterprise software products that integrate with complex systems and require governance, security, and compliance considerations
- Strong stakeholder management skills and experience working across technical and non-technical teams
- Experience operating in regulated or data-sensitive industries such as insurance, fintech, legaltech, or healthtech
- Excellent communication skills with the ability to translate business needs into actionable product requirements
Nice-to-Have Qualifications
- Experience working within or alongside carriers, MGAs, Lloyd’s syndicates, wholesale brokers, or E&S insurance organizations
- Familiarity with insurance workflows, policy administration systems (PAS), agency management systems (AMS), and document management systems (DMS)
- Knowledge of ACORD standards, Statements of Values (SOVs), bordereaux reporting, or delegated authority frameworks
- Experience with document processing, OCR, data extraction platforms, or structured data pipelines
- Hands-on involvement in AI model selection, vendor evaluation, or enterprise AI procurement processes
- Experience building AI evaluation frameworks, human-in-the-loop review systems, or red-teaming methodologies
Why Join BoundAI?
- Build AI products that solve real operational challenges rather than demo-only use cases
- Work directly with a team of 10 AI/ML engineers developing cutting-edge automation solutions
- Gain deep expertise in specialty insurance, delegated authority models, and Lloyd’s market operations
- Influence how enterprise AI agents are designed, governed, and deployed in production environments
- Own products with measurable business impact across underwriting, operations, and distribution workflows
- Join a fast-moving, product-focused team that values ownership, accountability, and practical innovation
What You’ll Do
- Own the product roadmap for Document AI, Document Intelligence, Broker Workspace, and related AI agent products
- Define agent decision-making logic, including autonomy thresholds, human review triggers, confidence scoring, and escalation workflows
- Partner closely with underwriters, brokers, operations teams, and customers to identify workflow challenges and translate them into product requirements
- Lead continuous product discovery to uncover opportunities for automation and operational efficiency
- Write detailed product specifications that clearly communicate business objectives, user needs, and expected outcomes
- Collaborate with AI/ML engineers on model evaluation, performance metrics, edge-case handling, and production readiness
- Work directly with enterprise customers during implementation to calibrate agent behavior to business rules and system environments
- Define and monitor product success metrics, including extraction accuracy, manual touch reduction, cycle time improvements, exception rates, and throughput
- Evaluate emerging AI technologies, models, and vendors to identify opportunities for product innovation and competitive advantage
- Drive cross-functional alignment between Product, Engineering, Customer Success, and Insurance Operations teams
Impact of the Role
The most important decisions in this role are not purely technical—they determine where AI acts autonomously and where human expertise remains essential. Your work will directly influence operational efficiency, risk management, and customer outcomes, helping transform how insurance organizations