Why do so many insurers still rely on paper-based processes and outdated systems?
Customer expectations are shifting towards more digital interactions, as over 80% of insureds would consider switching carriers if a user-friendly digital interface is not provided, putting further pressure on the industry to digitize and automate in record time.
Despite these trends, many insurance operations still rely on outdated, paper-intensive workflows, leading to slower turnaround times, increased error rates, and higher administrative costs.