Insurance teams and operations don’t break overnight. They break slowly, invisibly, and then all at once. At first, it’s just one or two underwriters handling things their way. Then it’s twenty. Before long, you’ve got dozens of people running the same process differently, across multiple legacy systems, with no documentation and no standard of truth. […]
Some lessons in insurance operations are best learned before they happen to you. A missed detail in a broker’s email. A poorly triaged submission that should’ve never hit the underwriter’s desk. A quote rushed out to meet quota, even though it’s not a fit. These aren’t edge cases. They’re the everyday operational risks that slow […]
Most insurance SOPs fail where it matters most. On the floor. They’re either incomplete, outdated, buried in shared drives, or written in a way no one actually follows. The result? Inconsistent outcomes, endless questions from new hires, and operations that fall apart the moment someone’s out sick. But when done right, SOPs are more than […]
If you’re still chasing down FNOLs in your inbox, wrangling Excel files for bordereaux, or relying on tribal knowledge to process MTAs, your insurance processes are holding you back. We talk to insurance leaders every week who are drowning in broken processes, not because they don’t care, but because fixing them always seems like a […]
In a business built on documentation, insurance companies have long struggled with paperwork before the implementation of insurance document automation. From applications, over quotes, binders, policies, claims, and renewals… the list is endless. Manual processing of these documents isn’t only slow, but it has also become a liability for the industry, which has always relied […]
June 1st wasn’t just a regular Sunday for us, as we weren’t at home resting or going for a picnic with friends. Instead, we went karting with colleagues in London. We’re so glad we had the chance to organize a karting event for our friends and partners from the insurance world and spend some quality […]
Inside the hidden cost of disorganized operations and how insurers are winning back time, trust, and control. Every insurer says they want efficiency. But the ones who actually achieve it? They start with structure. Without a defined process framework, even the most talented teams fall into chaos. Work gets duplicated. Projects stall in endless loops. […]
Automation isn’t the first step. It’s the last. Here’s how to know you’re not ready…yet. Automation promises efficiency, speed, and scale. And in theory, it delivers all three. That’s why so many insurers rush to deploy it, especially under pressure to modernize. New platform, new dashboard, problem solved. Except it rarely works that way. Without […]
Why “it’s working fine” is the most expensive lie in your back office “Good enough” feels safe. It’s the process you’ve always used. The workaround your team figured out. The workflow that hasn’t blown up – yet. But in insurance operations, “good enough” is rarely good. It’s the silent killer of efficiency, morale, and momentum. […]
Everyone’s talking about automation. Especially automating their insurance back office. From faster quotes to paperless claims, the promise is clear: less manual work, more speed, and better margins. But here’s the catch – automation done wrong can do more harm than good. It’s not the tech that fails. It’s the strategy behind it. Before […]
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