If you’re still chasing down FNOLs in your inbox, wrangling Excel files for bordereaux, or relying on tribal knowledge to process MTAs, your insurance processes are holding you back. We talk to insurance leaders every week who are drowning in broken processes, not because they don’t care, but because fixing them always seems like a […]
In a business built on documentation, insurance companies have long struggled with paperwork before the implementation of insurance document automation. From applications, over quotes, binders, policies, claims, and renewals… the list is endless. Manual processing of these documents isn’t only slow, but it has also become a liability for the industry, which has always relied […]
June 1st wasn’t just a regular Sunday for us, as we weren’t at home resting or going for a picnic with friends. Instead, we went karting with colleagues in London. We’re so glad we had the chance to organize a karting event for our friends and partners from the insurance world and spend some quality […]
Inside the hidden cost of disorganized operations and how insurers are winning back time, trust, and control. Every insurer says they want efficiency. But the ones who actually achieve it? They start with structure. Without a defined process framework, even the most talented teams fall into chaos. Work gets duplicated. Projects stall in endless loops. […]
Automation isn’t the first step. It’s the last. Here’s how to know you’re not ready…yet. Automation promises efficiency, speed, and scale. And in theory, it delivers all three. That’s why so many insurers rush to deploy it, especially under pressure to modernize. New platform, new dashboard, problem solved. Except it rarely works that way. Without […]
Why “it’s working fine” is the most expensive lie in your back office “Good enough” feels safe. It’s the process you’ve always used. The workaround your team figured out. The workflow that hasn’t blown up – yet. But in insurance operations, “good enough” is rarely good. It’s the silent killer of efficiency, morale, and momentum. […]
Everyone’s talking about automation. Especially automating their insurance back office. From faster quotes to paperless claims, the promise is clear: less manual work, more speed, and better margins. But here’s the catch – automation done wrong can do more harm than good. It’s not the tech that fails. It’s the strategy behind it. Before […]
Captives are no longer niche players. They cover cyber risk, ESG programs, employee benefits—even complex multinational exposures. But many are still running operations built for a simpler time. Manual claims tracking. Excel-based loss runs. Email chains instead of integrated systems. And that gap is starting to hurt. As demands grow, captives struggle to scale. Their […]
Insurance is full of paperwork. Every day, underwriters and claims teams deal with submissions, endorsements, loss runs, and all kinds of supporting documents. Each one needs to be reviewed, entered, and checked manually, which slows down the process. Data entry eats up hours. Errors pile up. Customers wait longer. And your team spends more time […]
Claims processing has always been a slow job. It takes time to read reports, check documents, and enter data by hand. People make mistakes. Customers wait. Everyone gets frustrated. This old way of working also costs a lot. It’s slow, messy, and full of small errors that cause big problems later. AI is changing […]
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