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Beyond the AI Hype: Building Technology That Takes the Burden Off Insurance

CPO Mladen Subasic shares the thinking behind BoundAI and how AI can reduce the operational burden on insurance teams, giving them more time for complex decisions, client relationships, and growth.

By

OIP Insurtech

October 29, 2026

Beyond the AI Hype: Building Technology That Takes the Burden Off Insurance

CPO Mladen Subasic shares the thinking behind BoundAI and how AI can reduce the operational burden on insurance teams, giving them more time for complex decisions, client relationships, and growth.

By
OIP Insurtech
·
October 29, 2026
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What if AI could do more than just automate individual tasks? What if it could take the entire burden of day-to-day operations off the insurance professional?

Insurance companies are in constant flux. They're under pressure to keep the business moving as they adopt new technologies, rework processes, and meet increasing operational demands. The onus of driving revenue falls squarely on people, and they are under enormous pressure.

In this episode of Faces of OIP Insurtech, Mladen Subasic, Chief Product Officer, walks us through the thinking behind BoundAI and why understanding the insurer's real challenges was essential.

Rather than chasing AI trends, we focused on where technology could make a real difference. That's how BoundAI came about. It's an AI orchestration platform that provides intelligent AI workers to support the underwriting and brokerage processes.

Mladen looks at how AI can go beyond simple automation and free up insurance professionals to focus on complex decisions, client relationships, and revenue opportunities.

At its core, it's simply an ambition to take the onus of the work off the customer and give them more space to grow.

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"At that point we're not just ticking off a step. We're actually taking the onus of the work off our customers. That's our obsession."

                                                                                                                                                         Mladen Subasic, Chief Product Officer

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