Price Forbes, part of the leading independent insurance distribution platform The Ardonagh Group, operates across the Lloyd’s and London Market ecosystem through a complex network of brokers, delegated authority programs, underwriting facilities, and specialty insurance operations. Supporting that environment requires coordination across placement workflows, PAS environments, bordereaux reporting, underwriting operations, and enterprise data systems.

As the organization expanded, so did the complexity of managing parallel transformation initiatives, operational workflows, and business critical insurance systems. Price Forbes required more than additional delivery capacity. The organization needed a scalable operational model capable of improving execution consistency, accelerating modernization efforts, and maintaining stability across a rapidly evolving technology environment.

To support this evolution, Price Forbes partnered with OIP Insurtech to embed dedicated, insurance experienced delivery teams across QA, Engineering, Data, DevOps, Business Analysis, and UX functions.

“What made the engagement valuable was OIP’s ability to integrate directly into the operational realities of a London Market business. Their teams understood the

complexity behind delegated authority operations, interconnected underwriting workflows, and enterprise modernization efforts, while helping improve execution

consistency across multiple parallel initiatives.” - Trent Sommerville, Price Forbes

The challenge

Price Forbes’ challenge was not a lack of technical capability, but the operational complexity that naturally emerges within large scale London Market environments where underwriting, delegated authority operations, placement workflows, PAS ecosystems, and reporting processes must operate simultaneously across multiple transformation initiatives.

The organization was actively managing initiatives across PAS onboarding, integrations, workflow modernization, reporting operations, platform enhancements, and delegated authority workflows. As delivery demand accelerated, several operational challenges became increasingly visible:

● growing complexity across delegated authority and open market workflows

● increasing pressure on underwriting and quote to bind turnaround times

● fragmented coordination across PAS environments and operational stakeholders

● expanding bordereaux and reporting requirements

● dependency on institutional knowledge across legacy London Market systems

● growing reliance on manual validation and QA processes

● difficulty scaling initiatives without increasing operational overhead

As active initiatives increased, release coordination became more complex, delivery visibility became harder to maintain, and manual operational processes introduced friction across the software delivery lifecycle.

At the same time, Price Forbes needed to continue modernizing critical systems and workflows without disrupting day to day underwriting and operational activities.

The organization required a scalable delivery framework capable of integrating directly into existing workflows while improving execution predictability, coordination, and long term operational scalability.

The solution

OIP Insurtech embedded dedicated delivery teams directly inside Price Forbes’ operations, staffing engineers, analysts, and QA specialists who understood the realities of complex London Market insurance environments where modernization and operational continuity must coexist.

Rather than functioning as a traditional outsourced provider, OIP integrated directly into Price Forbes’ broader London Market technology and operational ecosystem. Over the course of the engagement, more than 50 insurance focused delivery professionals supported over 40 active initiatives across QA, Engineering, Data, DevOps, Business Analysis, and UX functions, contributing more than 80,000 hours toward operational modernization and enterprise delivery initiatives.

More than 50% of the engineering delivery organization consisted of Senior and Lead level professionals, strengthening technical leadership and execution consistency across highly interconnected insurance systems and underwriting workflows. These teams did more than add capacity. They took ownership of delivery inside Price Forbes’ workflows, bringing insurance specific expertise to how the work was scoped, built, and executed.

Improving delivery predictability and operational stability

OIP’s embedded QA engineers moved quality assurance earlier within the software delivery lifecycle, improving validation consistency and reducing late stage delivery friction across active initiatives.

Structured regression coverage, earlier edge case identification, and tighter coordination between engineering and operational stakeholders improved release readiness across complex insurance workflows and PAS integrations. OIP supported hundreds of validation scenarios monthly while maintaining structured regression coverage across highly interconnected operational environments.

This reduced QA bottlenecks, improved deployment confidence, and strengthened delivery predictability across multiple workstreams.

Modernizing operational workflows and reporting

Embedded Business Analysis and Data teams worked closely with operational and technology stakeholders to improve workflow clarity, reporting reliability, and execution alignment across underwriting, delegated authority, PAS, integration, and reporting initiatives.

OIP supported strategic initiatives tied to PAS integrations, bordereaux related workflows, quote and bind modernization, operational reporting, and enterprise data processes across Price Forbes’ specialty insurance ecosystem.

Across reporting and analytics initiatives, OIP supported more than 80 operational enhancements, contributed to over 20 coordinated releases, and executed more than 100 production deployments across reporting and operational data workflows. The engagement reduced operational friction while improving reporting scalability, processing

consistency, and enterprise data visibility.

Strengthening engineering and deployment operations

OIP’s embedded engineers and DevOps specialists worked across both operational stabilization and modernization efforts spanning highly interconnected insurance systems and platforms. Engineering initiatives focused on improving integration reliability, reducing technical debt, enhancing platform stability, and improving delivery consistency. DevOps improvements streamlined deployment coordination, reduced manual operational overhead, and improved release standardization across environments.

Throughout the engagement, OIP introduced more than 20 operational and process improvements across active delivery streams, helping improve coordination, execution consistency, and long term scalability across enterprise initiatives.

The results

The impact of the engagement was visible across both operational performance and enterprise delivery maturity.

Price Forbes improved delivery predictability across multiple concurrent transformation initiatives while reducing operational dependency on fragmented manual processes and institutional knowledge tied to legacy systems. Release validation processes became more scalable and structured, enabling teams to move through implementation cycles with greater efficiency and confidence.

The organization increased operational throughput across parallel initiatives without proportionally increasing operational complexity or overhead. Improved workflow coordination reduced rework across delivery streams and strengthened collaboration between business and technology stakeholders.

Reporting and analytics operations also became significantly more scalable and reliable. Improvements across reporting workflows increased data visibility, improved processing consistency, and reduced manual dependency across underwriting and operational reporting activities.

Beyond operational metrics, the engagement strengthened enterprise delivery coordination and improved Price Forbes’ ability to scale modernization initiatives while maintaining stability across critical insurance systems and London Market workflows.

Over time, OIP evolved into a trusted operational and transformation partner embedded directly within Price Forbes’ broader technology ecosystem.

For OIP Insurtech, the engagement reflects the company’s broader approach to London Market modernization: combining embedded operational expertise, insurance focused delivery leadership, and enterprise transformation capabilities to help complex insurance organizations modernize underwriting and operational workflows while maintaining continuity across business critical systems and market operations.

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